Achievements

   
  1. 15.05.2020     No.18-5/2020/CS-I. (Pt.)  Extension of Relaxation in the Terms and Conditions for Other Service Provider in the wake of Corona virus (COVID-19) concerns to further facilitate Work From Home
  1. 05.04.2020     No.18-5/2020/CS-I. (Pt.)  Further Relaxation in the Terms and Conditions for Other Service Provider in the wake of Corona virus (COVID-19) concerns to further facilitate Work From Home
  1. 13.03.2020    No.18-5/2020/CS-I. (Pt.)   Relaxation in the Terms and Conditions for Other Service Provider in the wake of Corona virus (COVID-19) concerns (Work From Home)
  1. 21.01.2016    No.18-5/2009/CS-I.  Approval of competent authority of the Policy for Other Service Provider (OSP) on LLP.  Limited Liability Partnership (LLP) firms registered under LLP Act 2008 have been included in the current OSP Registration Policy for registration under OSP Category
  1. 21.11.2012     No. 18-5/2012-CS-I.  Amendment to TERMs and Conditions for Other Service Provider (OSP) Category - OSPs may have a distributed architecture of EPABX (main EPABX at a centralized location and Media Gateways at individual OSP CENTRES) for their OSP centres across India and the OSPs would also be able to use the Closed User Group (CUG) facility for their Internal Communication needs.
  1. 09.08.2012   No.18-2/2008-CS-I (Vol-III)  DoT letter instruction to TERM Cells for collecting the files of OSP registration (prior to decentralization) from CS-I Cell of DoT (HQ), Sanchar Bhawan, New Delhi, feeding of Old OSP registration data in Online OSP registration software.
  1. 07.10.2011  No.18-5/2009/CS-I.   Amendment to Terms and Conditions for Other Service Provider (OSP) Category - OSPs have been allowed to share the EPABX of International Call Centre (ICC) and PSTN lines for office use with logical partioning and Restriction on limiting the Extended Agent positions to SSA & adjoining SSAs has been removed. 
  1. 23.12.2010    No.18-2/2008-CS-I (Vol-III)   Amendment to Terms and Conditions for Other Service Provider (OSP) Category - OSPs have been allowed to share the EPABX of International Call Centre (ICC) and PSTN lines for office use with logical partioning and Restriction on limiting the Extended Agent positions to SSA & adjoining SSAs has been removed.
  2. 22.05.2009    No.18-2/2009-CS-I.  Amendment to Terms and Conditions for Other Service Provider (OSP) Category – The OSP operator shall submit a security of Rs.1. crore with an agreement envisaging to meet certain obligations like exclusive use of home agent, all responsibility to be borne by OSP etc.,
  1. 25.2.2009   No. 18-1/2009-CS-I. Clarification regarding Terms and Conditions for registration of Other Service Providers (OSP)
  1. 05.08.2008   No.18-2/2008-CS-I.  Revised “Terms and Conditions - Other Service Provider (OSP) Category”.    Office Memorandum. Registration of Other Service Providers (OSPs) – Revision of terms and conditions – Registration of Work From Home concept permitted.
  1. 02.06.2008     No. 18-7/2007-OSP.   Decentralisation of registration under Other Service Providers (OSP) category and ‘Telemarketing’ category from CS Cell of DoT (HQ) to the field units of VTM Cell.    

    As result of our interaction with Department of Telecom, OSP Policy has been revised to meet the Call Centre Industry’s requirements w.e.f. 05-08-2008 vide letter No. 18-2/2008-CS-I. The following are the salient points:

    1. The concept of agent positions working from Home has been introduced (Work from Home Concept). As a safeguard, submission of a Bank Guarantee of Rs. 5 Crores has been prescribed;

    2. The restriction of 10% outgoing PSTN lines in a Domestic Call Centre (DCC) and submission of associated Bank Guarantee of Rs.10 Lakhs has been dispensed with;

    3. The amount of Bank Guarantee has been reduced from Rs.2.5 Crores to Rs. 50 Lakhs and from Rs. 5 Crores to Rs. 1 Crore for each location in cases of resources sharing between International OSP and Domestic OSP;

    4. Provision of separate category of Standalone OSP centres have been dropped and it has been merged with the Domestic OSPs category;

    5. Definition of ‘Telecom Resources’ has been expanded to include Public Land Mobile Network (PLMN);

 

 

Upcoming Events

   
 

Event: XII Annual General Body Meeting
Date: 23rd March, 2022, Wednesday
Time: 10.00 AM - 12.30 PM
Venue: Lemon Tree Premier - Near Airport
‘Tangerine Board Room’
Asset No. 6, AeroCity Hospitality District
AeroCity, New Delhi 110037

   
 
   
 


Why Join Ospai?

  (1.)Associate with Premier BPO Industry Association.

(2.) Partner to work towards sustained competitive advantage for India as preferred outsourcing destination.

(3.)Opportunity to Interact with decision makers in the Government
 
 
 
 
 
 
 
 
 
   
 
   
   
   
   
 
 
 
 
 
 

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